cravecrest Return & Refund Policy

Last Updated: July 16, 2026

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Overview

Your confidence in cravecrest matters to us above all else. We take pride in the freshness of our grocery selection and the craftsmanship of our kitchenware, and we want every order to meet your expectations. Should something fall short, our return and refund process is designed to be straightforward, transparent, and fair from start to finish.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, products must be unused, unopened, and in their original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality control, and health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life goods) cannot be sent back to us physically. That said, if a perishable item reaches you damaged, spoiled, past its expiration date, or compromised in transit, you qualify for an immediate full refund or a free replacement (valid photo proof required within 48 hours of delivery).

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Non-Returnable Items

The following items cannot be returned under any circumstances:

• Final sale items (clearly labeled as "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items damaged because of improper storage, mishandling, or failure to follow the product care instructions on the customer's part;
• Returns requested beyond the 30-day window without prior written authorization from cravecrest.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@cravecrest.top including your Order Number, the specific item(s) you want to return, and your reason for the return. If an item arrived damaged or spoiled, please attach clear photos of the problem and its packaging.
2. Receive RMA & Instructions: Our team will review your request and, within 1 business day, provide a Return Merchandise Authorization (RMA) number together with return shipping instructions.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Mark your RMA number clearly on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Hand the package to a carrier using a trackable shipping method, addressed to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, we will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may need an additional 3–10 business days before the refunded amount appears on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a cravecrest error (for example, a damaged item or an incorrect item shipped).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly arrange a full refund or a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or how our return process works, please contact our support team directly:

• Official Business Name: cravecrest
• Customer Support Email: support@cravecrest.top
• Customer Support Phone: 17142098660
• Physical Business & Return Address: 11612 JANETTE LN, GARDEN GROVE, CA 92840, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST